A few weeks back I started having problems with the “home button” on my iPhone 4. Not too serious at start but after a while I had to press the button hard 3 or 4 times to get it to work. I called True and they said that I should take it to my nearest service center. Not all True shops can handle this. My nearest one is at Paradise Park. I took it there last week. I got the impression quite quickly that I wasn’t the first person to experience this problem. With no fuss, she said that as it was still under warranty, that they would change it for me free of charge.
Unfortunately they didn’t have any spare ones in stock. However, exactly one week later I got the call to go and make the exchange. So, about nine months after buying my iPhone 4 in Thailand, I now have a brand new handset without any of the scratches!Obviously this will make it easier for me to sell when the day comes. So, if you have got a problem, and you bought it in Thailand, then go and get it changed before it is too late! Just don’t forget to back-up your phone before you leave home. They erased the data for me at the shop. I am now back home and synching the phone with the last backup. Hopefully will be done in about an hour or so.
I had the same problem but with the sleep/wake button. After a while the button was useless.
Richard,
I hear a lot of problems about the iPhone 4.
I hope the iPhone is better quality.
I had the same problem. And the same result. Interesting how much quicker the new phone feels. Does it clog up over time, or is it the scratches that slow it down.
It was so shiny and new I had to buy a new case and everything.
Loving it.
Yes, very happy to have a new iPhone in mint condition. Will make it easier to sell.
is it really a new phone or are they replacing it with refurbished ones?
as far as I know, Apple is allowed to replace broken phones with refurbished devices. But, does it really make a difference? Refurbished phone are as good as new.